The Dynamics of Service Channel Partnerships

January 1st, 2018

Summary

Managing a service channel partnership entails more than just defining a set of services and training partners to fulfill them. Clear guidelines for what you will pay for services — and what you expect in return — are keys to building a successful service channel. Standardizing the way that services are delivered and training partners on these standards increases customer satisfaction and loyalty.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.