Trends Report

The Emergence Of The Chief Trust Officer

A New Leadership Role Arises To Capitalize On The Trust Imperative

December 6th, 2022
KE
Kevin Earl
With contributors:
Stephanie Balaouras , Zachary Dallas , Peggy Dostie

Summary

Organizations that successfully earn and keep the trust of their customers, employees, and partners experience better business outcomes, more engagement, and competitive differentiation. For organizations that refuse to leave trust to chance, chief trust officers have emerged as the role responsible for shaping their firm’s destiny. Title inflation and performance theater drive the creation of some C-level roles, but the expansive responsibilities of chief trust officers prove the necessity and value of this role. Chief trust officers accept ownership for making the firm’s commitment to trust authentic, intentional, and as a leader in the C-suite, successful. This report explains why the role has emerged and details its responsibilities, organizational structures, and measures for success.

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