Trends Report

The Emergence Of The Chief Trust Officer

A New Leadership Role Arises To Capitalize On The Trust Imperative

December 6th, 2022
Jeff Pollard, VP, Principal Analyst
Jeff Pollard VP, Principal Analyst
Kevin Earl, null
Kevin Earl
With contributors:
Stephanie Balaouras , Zachary Dallas , Peggy Dostie

Summary

Organizations that successfully earn and keep the trust of their customers, employees, and partners experience better business outcomes, more engagement, and competitive differentiation. For organizations that refuse to leave trust to chance, chief trust officers have emerged as the role responsible for shaping their firm’s destiny. Title inflation and performance theater drive the creation of some C-level roles, but the expansive responsibilities of chief trust officers prove the necessity and value of this role. Chief trust officers accept ownership for making the firm’s commitment to trust authentic, intentional, and as a leader in the C-suite, successful. This report explains why the role has emerged and details its responsibilities, organizational structures, and measures for success.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.