Landscape Report

The Employee Listening Solutions Landscape, Q4 2023

Forrester’s Overview Of 25 Vendors

October 23rd, 2023
David Brodeur-Johnson, Principal Analyst
David Brodeur-Johnson Principal Analyst
With contributors:
James McQuivey, PhD , Camille Floyd , Rachel Birrell

Summary

You can use employee listening solutions to gather ideas and insights that you can use to improve employee engagement, understand how your employees feel compared with those at other organizations, and make better decisions, with more input, faster. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Employee experience (EX) leaders should use this report to understand the value they can expect from an employee listening solution vendor, learn how vendors differ, and investigate options based on size and market focus.

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