Summary
Your understanding of the employee experience at your firm will remain hazy as long as you rely on annual snapshots of employee engagement. Why? Because surveys can’t go deep enough to understand the factors keeping your employees from being as effective as they can be in their daily work. The solution: employee journey mapping. This report explains how executives responsible for employee experience should lay the foundation for employee journey mapping, how it differs from customer journey mapping, and how to do it well.
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