Trends Report

The Five Essential Metrics For Managing EA

November 17th, 2009
Jeff Scott, null
Jeff Scott
With contributors:
Alex Cullen , Mimi An


Enterprise architects frequently ask what metrics they should use to demonstrate EA's progress and value to the organization. CIOs want to know what they are getting for their investment in EA, and EAs see metrics as an important tool for promoting their value. Yet establishing meaningful metrics remains challenging. Today, most EA teams report only on internal-activity-based metrics. The key to success is choosing a small number of metrics that provide a balanced view of EA's performance to EA stakeholders and the EA team. Every EA team should measure five metrics: strategy momentum, financial impact, customer satisfaction, skills and capability growth, and process improvement.

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