Report

The Five Essential Towers Of Your CIAM Strategy

January 21st, 2022
With contributors:
Merritt Maxim, Hailey DiCicco, Peggy Dostie

Summary

Customer identity and access management (CIAM) plays an essential role in keeping customers happy online. If your CIAM system breaks or creates too much friction, customers will quickly flock to your competitors. Having an effective CIAM strategy is necessary in building a sustainable and compelling CIAM service. Your CIAM service is supported by five towers of CIAM competencies: 1) business process integration; 2) enrollment; 3) authentication; 4) authorization; and 5) user self-service.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use costumer obsession to accelerate growth. That means empowering you to put the costumer at the center of everything you do: your leadership strategy, and operations. Becoming a costumer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.