The Forrester Wave™: EMEA Workplace Services, Q2 2013

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the workplace agenda. Key to fulfilling these expectations is the set of service providers that provide much-needed support for this transition in the form of workplace services. In Forrester's 36-criteria evaluation of workplace services vendors, we identified the 10 most significant workplace services providers in EMEA — Atos, Capgemini, Computacenter, Fujitsu, Getronics Workspace Alliance (GWA), HCL, HP, IBM, T-Systems, and Unisys — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help sourcing and vendor management (SVM) professionals select the right partner for their workplace services requirements.