Wave Report

The Forrester Wave™: Global Commerce Service Providers, Q1 2012

SapientNitro, Deloitte, And IBM GBS Lead, With A Strong Pack Of Contenders Close Behind

February 24th, 2012
BW
Brian Walker
PS
Peter Sheldon
With contributors:
Lily Varon , Zia Daniell Wigder

Summary

In Forrester's 72-criteria evaluation of the top 12 global commerce service providers (GCSPs), we found that SapientNitro, Deloitte, and IBM Global Business Services (GBS) led the pack with their comprehensive suite of services, global reach, customer base, and focus on multichannel commerce. Accenture, Acquity Group, Rosetta, Razorfish, HCL, Infosys, and arvato Systems represent strong providers with varying strengths and differentiators. Wipro and Valtech represent effective providers, but with limitations. With this report, we evaluate these firms to help eBusiness, channel strategy, and technology leaders determine the best service providers for their company to work with as they embark on programs to transform their company in the era of agile commerce.

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