Wave Report

The Forrester Wave™: Service Parts Optimization, Q4 2006

Servigistics Leads, Click Commerce And MCA Solutions Are Strong Performers

December 12th, 2006
Patrick Connaughton
With contributors:
Sharyn Leaver , Elisse Gaynor


Forrester evaluated leading service parts optimization (SPO) vendors across 119 criteria and found that Servigistics is the Leader in the space overall — thanks to its rich parts forecasting and planning capabilities and a clearly defined product road map. Click Commerce is a Strong Performer with the most complete functional solution. MCA Solutions is also a Strong Performer but in order to compete will need to continue to build out its standalone footprint. Oracle's solution shows substantial promise for customers implementing the larger E-Business suite of products.

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