Summary
In Forrester's 57-criteria evaluation of social depth platforms (SDPs), we identified the nine most significant vendors — Acquia, Bazaarvoice, Get Satisfaction, Jive Software, Lithium Technologies, Livefyre, Mzinga, Pluck, and Telligent Systems — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where the vendors stand in relation to each other; it is designed to help marketing professionals select the right technology partner to manage their social activities on their own branded website, microsite, or online community.
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