Report

The Future Of Free-Floating Mobility Services

Car- And Scooter-Sharing Services Need To Improve Their Mobility Experience Or Risk Losing Customers

May 2nd, 2022
With contributors:
Martin Gill, Paul Miller, Zaklina Ber, Shayna Neuburg

Summary

One-way car sharing and moped sharing are attracting more and more urban customers, but they still struggle to deliver on experience. In a fragmented market, mobility services providers need to improve customer experience (CX) to stay in the game. This report highlights the trends at play and the four components that sustain a good mobility service experience.

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