Technology outsourcing is stepping up to the challenges of the modern enterprise to deliver more value. This requires a move away from conventional views of what it means to outsource IT operations toward a more modern mode of technology operations. Outsourcing customers must adjust their expectations and practices to become truly future fit in their outsourcing activities. Although each customer’s individual journey will be unique, enterprises should take advantage of these new levers, or “dials.” This report helps services leaders identify the key areas on which they should focus to achieve greater value in technology outsourcing relationships.