Trends Report

The Future Of Technology Outsourcing

Outsourcing Modernizes To Enable Innovation For The Future Fit Enterprise

March 14th, 2022
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
With contributors:
Lauren Nelson , Charles Betz , Pascal Matzke , Ted Schadler , Amanda LeClair , Duncan Jones , Duncan Dietz , Diane Lynch

Summary

Technology outsourcing is stepping up to the challenges of the modern enterprise to deliver more value. This requires a move away from conventional views of what it means to outsource IT operations toward a more modern mode of technology operations. Outsourcing customers must adjust their expectations and practices to become truly future fit in their outsourcing activities. Although each customer’s individual journey will be unique, enterprises should take advantage of these new levers, or “dials.” This report helps services leaders identify the key areas on which they should focus to achieve greater value in technology outsourcing relationships.

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