Trends Report

The New Normal: Adapt Your Approach To Deal With Permanent Change

September 29th, 2020
Pascal Matzke, Vice President, Research Director
Pascal Matzke Vice President, Research Director
Patrick Carroll, null
Patrick Carroll

Summary

Because of the COVID-19 pandemic, organizational leaders must adapt their strategies, business models, and digital capabilities to better compete. Improving customer experience (CX) and employee experience (EX) will be the critical path to success as we enter the new normal. Leaders must embrace change throughout the pandemic and beyond to identify opportunities for growth within each challenge and to enable growth in the future.

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