Best Practice Report

The Realities Of Change Resistance To Digital Transformation

Proactive Planning Counters A Reactive Response At Three Levels

June 15th, 2023
Manuel Geitz, Principal Analyst
Manuel Geitz Principal Analyst
With contributors:
Linda Ivy-Rosser , Keith Johnston , Katy Tynan , Hannah Murphy , Rachel Birrell

Summary

Change resistance has the potential to derail the best-intentioned transformation roadmap, diverting scarce resources to manage internal politics, endless debates about priorities, and scope creep. Successful transformation leaders address resistance to change with proactive planning instead of reactive crisis management: They consider change a skill to be built, rather than a problem to manage. This report presents a targeted, pragmatic approach for predicting high-risk areas of resistance, choosing the right response to prevent excessive friction, and addressing change resistance at the three levels that matter.

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