Data Overview Report

The State Of Customer Authentication, 2022

June 2nd, 2022
With contributors:
Merritt Maxim , Kathryn Bell , Hailey DiCicco , Peggy Dostie

As passwords get outdated and even less secure, users are becoming aware of biometric and passwordless authentication alternatives but are worried about usability and being locked out of services, according to Forrester’s Q1 2022 US State Of Customer Authentication Survey. To overcome customers’ old habits and inertia about moving away from passwords, your organization — like consumer websites and employers — should gradually mandate passwordless customer authentication within the next 12 to 18 months.

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