The State Of Customer Authentication, 2022

June 2nd, 2022

Andras Cser Vice President, Principal Analyst

With contributors:

Merritt Maxim , Kathryn Bell , Hailey DiCicco , Peggy Dostie

As passwords get outdated and even less secure, users are becoming aware of biometric and passwordless authentication alternatives but are worried about usability and being locked out of services, according to Forrester’s Q1 2022 US State Of Customer Authentication Survey. To overcome customers’ old habits and inertia about moving away from passwords, your organization — like consumer websites and employers — should gradually mandate passwordless customer authentication within the next 12 to 18 months.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.