How are enterprises adopting, using, and managing all types of software, including enterprise applications, Web 2.0, open source, software-as-a-service (SaaS), and service-oriented architecture (SOA) — and what do they plan to do with IT budgets in the next 12 months? This document gives highlights of an extensive data set collected from 1,017 IT decision-makers across North American and European enterprises via our Business Data Services Enterprise And SMB Software Survey, North America And Europe, Q3 2007. What's hot? Enterprise resource planning (ERP) upgrades, SOA, and Web 2.0.