The State Of IT Maturity, 2022

September 14th, 2022

Bobby Cameron Vice President, Principal Analyst

Frederic Giron VP, Senior Research Director

Rachel Kwon

With contributors:

Elizabeth Cullen , Michael Kearney , Peggy Dostie

To better understand what technology execs at different IT maturity levels are doing to meet their organizations’ customer-obsessed business, Forrester surveyed more than 2,200 global business and technology professionals at companies with more than 500 employees. Read this report to understand where the mature-tech execs are investing significantly more than others as they develop a future fit tech strategy — and how you can understand your own maturity to help chart your course to greater IT performance.

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This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.