Data Overview Report

The State Of IT Maturity, 2023

August 14th, 2023
With contributors:
Michael Kearney , Ian McPherson

To better understand how IT maturity levels impact tech execs’ priorities for meeting their organizations’ customer-obsessed business objectives, Forrester surveyed more than 2,500 global business and technology professionals at organizations with more than 500 employees. Read this report to understand where the mature tech execs plan to invest significantly more than their peers as they develop a future fit tech strategy — and how you can understand your own maturity to help chart your course to greater IT performance.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.