Our clients want to know: What’s the current state of technology operations maturity? And for those who have made key transformations: Is it working? Forrester surveyed 767 global digital and IT professionals with day-two responsibilities for digital systems to better understand what practices they use and how their choices relate to business value. Data analysis generated two major dimensions (technology and culture), resulting in four segments (boulderers, alpine climbers, solo climbers, and mountaineers). This report outlines the focus of high-performing organizations (mountaineers) and the future of the IT/digital organization’s operating model.