Summary
Enterprises are looking for transformational customer lifecycle management services, requiring stronger partnerships with business process outsourcing (BPO) providers. To foster a collaborative environment, enterprises have started using outcome-based contract pricing to fulfill the need; this has tangible benefits, although it’s still far from a perfect solution. This report describes the state of outcome-based BPO service engagements, the challenges enterprises face, and the benefits of outcome-based contracts.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).