Data Overview Report

The State Of SMB Software: 2009

Business Data Services North America And Europe

June 5th, 2009
Heidi Shey, Principal Analyst
Heidi Shey Principal Analyst
RW
R "Ray" Wang
Jean-Pierre Garbani, null
Jean-Pierre Garbani
With contributors:
Madiha Ashour , Ellen Daley

Summary

This document gives highlights of an extensive data set collected across North American and European small and medium-size businesses (SMBs) via our Enterprise And SMB Software Survey, North America And Europe, Q4 2008. Hot software topics covered include software-as-a-service (SaaS), packaged applications, information and knowledge management (I&KM), open source, Web 2.0, platform software, service-oriented architecture (SOA), and custom software development. Other areas of data and analysis include information about software budgets and spending priorities; software strategy and initiatives; purchasing preferences (channels, criteria, and decision-maker responsibilities); and sources of information and influence for software purchasing decisions.

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