Summary
As firms embark on their business transformation journey, business process pros find themselves discussing a wide range of topics: program initiation and governance, executive engagement, process architecture, project-level business engagement, and detailed process modeling and technology implementation. To succeed in these conversations, business process pros must subtly adjust their use of language and tune their conversations to the intended audience while also mastering the new language of transformation used by their peers. Developing the discipline of business process management (BPM) to support business transformation initiatives involves clarifying the relationships between the language used in BPM methods, techniques, approaches, and frameworks.
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