Essentials Report

The Tech Leader’s Guide To Digital Employee Experience

Forrester’s Essential Research On DEX

November 29th, 2023
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
With contributors:
Glenn O'Donnell , Angelina Gennis , Cheryl McKinnon , J. P. Gownder , Will McKeon-White , Chris Langlois

Summary

The quality of the digital employee experience (DEX) can have a significant impact on employee engagement, retention, productivity, and customer experience. CIOs and other technology leaders increasingly focus on improving DEX to drive business results. Successful DEX improvement requires leaders to develop a DEX management strategy. This report provides an overview of Forrester’s most important research to help build a strategy to improve digital employee experiences.

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