Summary
Technology outsourcing is stepping up to the challenges of the modern enterprise to deliver more value with a modern twist on tech operations. But this journey isn’t easy. The experience and value tech outsourcing delivers is always shifting in response to initiatives like generative AI, automation, outcome-based pricing, and sustainability. Despite these evolutions, demand remains solid, and enterprise mindshare for outsourcing persists. However, outsourcing customers must adjust their expectations and practices to reflect the latest market trends. This report reviews emerging trends in outsourcing engagements.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).