Trends Report

The Top 10 Trends In Technology Outsourcing

Technology Outsourcing Customers Must Change With The Times

May 16th, 2023
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
With contributors:
Lauren Nelson , Arthur Ross , Shayna Neuburg

Summary

Technology outsourcing is stepping up to the challenges of the modern enterprise to deliver more value with a modern twist on tech operations. But this journey isn’t easy. The experience and value tech outsourcing delivers is always shifting in response to initiatives like generative AI, automation, outcome-based pricing, and sustainability. Despite these evolutions, demand remains solid, and enterprise mindshare for outsourcing persists. However, outsourcing customers must adjust their expectations and practices to reflect the latest market trends. This report reviews emerging trends in outsourcing engagements.

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