Trends Report

The Truth About Consumer-Directed Health Plans

HSAs Swell To More Than 6 Million Accounts And More Than $8 Billion In Assets

September 25th, 2008
Carlton Doty, null
Carlton Doty
With contributors:
Carrie Johnson , Brendan McGowan , Peter Hult


The so-called consumer-directed health (CDH) market plunges its roots deeper into the health insurance industry as US employers continue to fight the rising costs of healthcare and more consumers find themselves in unfamiliar territory. Once referred to as a niche, this market is reaching critical mass, capturing a double-digit share of all non-elderly commercially insured consumers nationally. Health savings accounts (HSAs) in particular are growing more quickly than any other type of health spending account, with more than 6 million accounts holding more than $8 billion in assets. In this highly fragmented and competitive market that is primed for a shakeout, health plan marketers need to get back to basics and focus on product simplicity and consumer education.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.