Trends Report

The US Auto And Home Insurers Customer Experience Index Rankings, 2023

How US Auto And Home Insurers Earn Loyalty With The Quality Of Their Experience

April 26th, 2024
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
With contributors:
Rick Parrish , Emanuella Santos , Shayna Neuburg

Summary

How customers perceive a brand influences how much they will spend with the brand and whether they recommend it, as well as how likely they are to forgive the brand’s missteps. This report answers the question, “Which auto and home insurers are providing the best customer experience (CX), and how are they improving the quality of their experiences?” We reveal the complete rankings of 16 US auto and home insurance brands that we analyzed as part of the US Customer Experience Index (CX Index™) in 2023. Insurance CX professionals can use this report to inform their ongoing improvement efforts.

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