Trends Report

The Workforce Experience Ecosystem: Engagement, Productivity, And Customer Impact

Landscape: The Workforce Experience Playbook

July 30th, 2013
SY
Simon Yates
JP
Jennifer Belissent, PhD
With contributors:
TJ Keitt , Andrew Smith

Summary

Business leaders know that to succeed they need committed and driven employees who understand the value their work delivers to customers and have the right tools to boost their productivity. But attracting and retaining the best talent is a growing challenge, forcing many organizations to develop innovative approaches to where, when, and how their evolving workforces work. Technology is at the center of this new approach to the workplace, and CIOs play a critical role in defining the future of work by deploying: 1) engagement tools that help transfer employee motivations into deep investment in the business; 2) productivity tools that connect people and information to get work done better and faster; 3) customer impact tools that give all employees a stake in customer outcomes; and 4) workplace transformation solutions that reshape the office experience.

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