Report

Improve Customer Experience In Response To The Coronavirus Pandemic

March 16th, 2020

Summary

Your customers are focusing on the coronavirus now, and you need to recalibrate your customer experience (CX) efforts in response.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.