Trends Report

A PandemicEX Survey October Update: While Still Concerned, Italian Employees Trust Their Employer’s And Their Government’s Management Of The Pandemic

December 14th, 2020
With contributors:
Laura Koetzle , Elitsa Kortenska


Technology, marketing, and employee experience leaders with employees in Italy should use this third installment of Forrester’s European PandemicEX Survey — fielded in October in France, Germany, Italy, Spain, and the UK — to understand how their Italian employees are experiencing the pandemic’s impact now versus in March and in May. Some 61% of Italian employees felt they personally were safe from the virus in October: This is the highest percentage across Europe and a sharp contrast to the 25% of French and Spanish workers who feel safe. Some 59% of Italian employees remain confident that their firm’s executives will handle the crisis in the best way possible, and 57% believe that their company will prioritize their health and well-being when making decisions about COVID-19 risks. Through the second wave, you must navigate your employees’ evolving sentiments and attitudes; support them when they work remotely; and create a safe environment when they’re in the workplace. Schedule an inquiry with our experts on EX and the future of work for advice.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.