Top Security And Risk Priorities For The Business Technology Agenda

Digital businesses cannot succeed in today's competitive environment if they don't protect their customers from cybercriminals and fraudsters, safeguard their firm's intellectual property from espionage, and ensure the continuity of business operations in the face of market shifts and other risks. To do this, security and risk (S&R) leaders must refocus their priorities and technology investments in support of their firm's business technology (BT) — the technologies that help win, serve, and retain customers. This isn't as easy as it sounds. Historically, S&R pros have focused on managing regulatory risks and securing corporate perimeters, back-end systems of record, and data center infrastructure. Rarely did business leaders engage S&R pros to embed controls directly into customer-facing products and services as a competitive differentiator or to help them identify, analyze, and mitigate risks in the customer life cycle. This report provides S&R pros with a framework for identifying their roles and responsibilities at every phase in the customer life cycle as well as the strategies, policies, and technologies they should prioritize as part of their company's BT agenda.