Summary
Digital businesses must manage, govern, and secure customers' access to systems and data without hurting the customer experience. Customer identity and access management (CIAM) is a compelling solution to this challenge, consisting of techniques, processes, and tools that manage users' digital omnichannel interactions while keeping their data safe from breaches. This report describes the key trends shaping the CIAM landscape and how security and risk (S&R) pros should respond to them.
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