Essentials Report

Topic Overview: B2B Marketing

May 16th, 2007
With contributor:
Elana Anderson


B2B marketers face two primary challenges: reaching key decision-makers and demonstrating marketing results. Unfortunately, outdated marketing tactics, immature lead management processes, and metrics focused on pipeline inputs — not sales results — keep B2B marketers from rising above these tactical issues. Forrester's B2B marketing research shows that when business marketers embrace interactive tactics and use technology selectively to integrate online communications into the marketing mix and align with sales, they can move from basic sales-centered support to customer-centric strategists as they evolve customers from buyers to advocates.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.