Essentials Report

Topic Overview: IT Management Software

November 13th, 2007
With contributors:
Simon Yates , Eveline Oehrlich , Thomas Mendel, Ph.D. , Jean-Pierre Garbani


Today's organizations are trying to keep up with the continuous pace of technology change and growing business requirements. The importance of management technologies to monitor and manage the wide array of hardware and software systems deployed in the enterprise has increased steadily. Meanwhile, the increased attention being paid to governance, compliance, and financial responsibility leads firms to rethink their approach to IT management — shifting from the management of devices on the network to a more holistic focus on automating IT processes and delivering IT services back to the business.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.

Simon Yates
Eveline Oehrlich
Thomas Mendel, Ph.D.
and Jean-Pierre Garbani