Summary
The COVID-19 pandemic has caused a global macroeconomic downturn creating potentially significant reductions in tech spending. Identity and access management (IAM) and security and risk (S&R) pros must respond adequately to this new environment while maintaining high levels of service for workforce-, business partner-, and customer-facing IAM. This report summarizes recent IAM trends from our end user and vendor clients and provides guidance on how to optimize your IAM vendor portfolio, rethink your business processes, and deliver more resilient IAM services.
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