Best Practice Report

Understanding And Supporting Employee Caregivers

A “Humans At Work” Forrester Report

April 23rd, 2024
Jonathan Roberts, Senior Analyst
Jonathan Roberts Senior Analyst
With contributors:
James McQuivey, PhD , Tyler Castro , Emanuella Santos , Demi Starks

Summary

Employees with caregiver responsibilities outside of work make up a significant portion of the workforce. Smart organizations pay attention to this group, not only because they’re at risk of burning out but because the data shows they contribute significantly to the success of the organization. For caregivers to bring their unique qualities and capabilities to work, they require proper support. This report includes Forrester’s Caregiver Support Toolbox, which outlines approaches to support different types of caregivers, including flexible work options, clear communication channels, and tailored solutions.

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