Summary
SaaS solutions are entering a new phase in their evolution, one in which companies view them as a strategic part of the software landscape and as increasingly pervasive across most application categories. No longer plain-vanilla solutions lacking customization, SaaS solutions are increasingly built on extensible platforms that allow firms to fit them to their specific business process needs (à la salesforce.com's Force.com and NetSuite's NSBOS). With this growing sophistication, sourcing executives increasingly seek help from third-party services firms to navigate the SaaS landscape, technical implementation services, and ongoing service provider management.
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