Unified Communications (UC) User Categorization

Many enterprise clients are asking Forrester about implementing a best-in-class unified communications (UC) solution without incurring unnecessary costs or overprovisioning. Specifically they're asking how to strategically implement a UC solution across the organization that addresses the variable communications needs of different types of end users — ranging from desk workers to highly mobile professionals. This UC user segmentation tool will allow SVM professionals to place employees in buckets based on their job role and functions, primary work location, software and hardware use profiles, and remote-access requirements. This segmentation then will allow the company to invest in a UC solution with a better view into the organization's needs and potential ROI judging by each user type or segment's predicted UC usage.