Trends Report

US Retailers Rethink Pickup Lockers To Ease Last-Mile Pressures

December 8th, 2021
With contributors:
Fiona Swerdlow , Taylor Hansen


US online consumer interest in retail pickup lockers has more than doubled in the past year. As a result, retailers in the US are expanding locker usage to provide benefits to the consumer (e.g., contactless and efficient pickup) and efficiency for the business (e.g., lower labor cost and higher customer satisfaction). This report outlines how retailers must analyze pickup lockers as a solution for click-and-collect fulfillment. They must pay special attention to execution success factors and monitor indicators of consumer demand for locker pickup to gauge the proper timing for their business.

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