CIOs and technology leaders have a mandate to improve the technology foundations and innovations their firms need to win, serve, and retain customers. For most, this will require pursuing what Forrester calls a future fit technology strategy. This report provides an overview of the IT transformation playbook, which is Forrester's framework for completing this journey successfully and winning in an unforgiving market. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.