Summary
Digital banking engagement platforms (DBEPs) have been here for a while, and their digital apps can deliver differentiating customer experience. Some banks target unique experiences, however. In the past, these banks had to build and assemble their entire “omnichannel stack” on their own. The emergence of a new banking software product category will help banks efficiently deliver unique experiences. This report defines the category of the digital banking engagement hub, explains its key benefits, and discusses differences between engagement hubs and platforms.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).