Trends Report

Use Technology To Improve Both Sides Of The Customer Service Journey

February 19th, 2020
Karine Cardona-Smits, null
Karine Cardona-Smits

Summary

Get in front of customers in the channel they use for each task. Always have human agents on call for complex customer requests. Customers should feel that you’re saving them time, not the other way around. Give representatives the tools they need to serve customers efficiently.

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