Tool

Use The CX Index Impact Simulator In Your CX Prioritization

August 2nd, 2021
With Contributors:
Niraj Patel
James Williams
Brian Mukasa
and Shayna Neuburg

Summary

Forrester developed a CX Impact Simulator for each industry using the 2021 Customer Experience Index (CX Index™) data to help CX professionals in their prioritization efforts.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.