Trends Report

Use The Hub-And-Spoke Approach To Design Your Ideal Post-Pandemic Contact Center Labor Model

September 17th, 2020

Summary

Contact center leaders are at a crossroads: Many lean toward having a permanent work-at-home contact center workforce, but others are looking to return to pre-pandemic models. Brands looking for the best of both worlds should consider a hybrid, hub-and-spoke labor model. Schedule an inquiry for further help.

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