Model Overview Report

Use The Measurement Process To Demonstrate Business Value

A Deep Dive Into The B2C Marketing Measurement And Optimization Process

 and  five contributors
Updated Nov 26, 2025

Summary

The increasing complexity of available channels, tactics, audiences, and creative executions disrupts marketers’ ability to measure marketing efficacy. Enter Forrester’s B2C Marketing Measurement And Optimization Process, a five-phase approach that outlines the competencies needed for a reliable marketing efficacy standard. This report provides additional detail about each phase of the B2C Marketing Measurement And Optimization Process and how to implement the phases at your organization.

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