Use The NPS Impact Simulator In Your CX Prioritization

August 2nd, 2021
With Contributors:
Niraj Patel
James Williams
Brian Mukasa
and Shayna Neuburg


Forrester developed an NPS Impact Simulator for each industry using the Net Promoter Score℠ (NPS) data from the 2021 Customer Experience Index (CX Index™) survey to help CX professionals in their prioritization efforts.

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