User Experience Capabilities Assessment

June 16th, 2015

Leah Buley

With contributors:

John Dalton , Ryan Trafton

Summary

The words "easy to use" appear at or near the top of requirements lists in countless customer experience (CX) project specification documents. But saying that usability is a requirement doesn't necessarily ensure that firms have what it takes to make it happen. This report presents customer experience professionals with a tool to check whether their company has the necessary user experience chops to deliver the goods.

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