Trends Report

User Experience Capabilities Assessment

June 16th, 2015
LB
Leah Buley
With contributors:
John Dalton , Ryan Trafton

Summary

The words "easy to use" appear at or near the top of requirements lists in countless customer experience (CX) project specification documents. But saying that usability is a requirement doesn't necessarily ensure that firms have what it takes to make it happen. This report presents customer experience professionals with a tool to check whether their company has the necessary user experience chops to deliver the goods.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.