Best Practice Video

Video: The Five Pillars Of A Robust And Resilient CIAM Strategy

How Building An Identity Foundation Helps Drive Customer Trust And Loyalty

May 11th, 2020
With contributors:
Merritt Maxim , Benjamin Corey , Peggy Dostie

Summary

In a world where online interactions not only augment but replace in-person interactions, robust and resilient customer identity and access management (CIAM) plays a critical role. To help guide S&R professionals on how to build an appropriate CIAM, this video introduces the five most important pillars of resilient CIAM: identity verification (IDV), single sign-on, account takeover (ATO) prevention, omnichannel/cross-channel CIAM, and performance/high availability (HA).

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.