In a world where online interactions not only augment but replace in-person interactions, robust and resilient customer identity and access management (CIAM) plays a critical role. To help guide S&R professionals on how to build an appropriate CIAM, this video introduces the five most important pillars of resilient CIAM: identity verification (IDV), single sign-on, account takeover (ATO) prevention, omnichannel/cross-channel CIAM, and performance/high availability (HA).