Best Practice Report

Video: The Five Pillars Of A Robust And Resilient CIAM Strategy

How Building An Identity Foundation Helps Drive Customer Trust And Loyalty

May 11th, 2020
With contributors:
Merritt Maxim , Benjamin Corey , Peggy Dostie


In a world where online interactions not only augment but replace in-person interactions, robust and resilient customer identity and access management (CIAM) plays a critical role. To help guide S&R professionals on how to build an appropriate CIAM, this video introduces the five most important pillars of resilient CIAM: identity verification (IDV), single sign-on, account takeover (ATO) prevention, omnichannel/cross-channel CIAM, and performance/high availability (HA).

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