Trends Report

Videoconferencing Best Practices In The COVID-19 Era

June 10th, 2020

Summary

More than two-thirds (68%) of firms are asking at least some workers to work from home during the COVID-19 pandemic, but these employees require guidance and access to the technology that they need to engage in virtual work. A range of tech vendors offer solutions to support virtual work. Cloud videoconferencing platforms such as Zoom deploy and scale easily, while established players like Cisco and Microsoft support the seamless transition from chat to an audio or video call. Video collaboration demands more flexibility, with home workers potentially joining from a range of devices, while video broadcasts need to be feature-rich, with polling options and security options to restrict participants. It’s usually home Wi-Fi that’s the culprit for poor collaboration and communication experiences, not incoming bandwidth. Managers and C-level executives must lead by example when it comes to video, but organizations must also make sure that employees are set up with audio and video capabilities that enhance their confidence.

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