Summary
In 2011, vendor management office (VMO) investment remains steady, with 11% of companies planning to set up shop in the next 12 months. VMOs are split between IT and procurement, and business unit resistance remains a challenge. Most companies start up the VMO with a focus on cost reductions but increasingly the VMO is taking on a more strategic role. This is evidenced by the renewed focus on precontract activities versus just vendor performance management. Innovative VMOs are looking to bring new solutions to the table including contract life-cycle management, spend analysis, and supplier risk and performance software solutions.
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