Best Practice Report

Voice of the Partner: Eight Steps to Turn Insights Into Actions

April 15th, 2020


To successfully deliver an exceptional partner experience across all touchpoints, suppliers must understand what partners like and dislike about their experiences. There are eight core steps to a complete, actionable voice of the partner (VOP) initiative. Key VOP themes must be presented to partners for validation, and areas for quick wins acted upon.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.